Motstraat 60, Unit K, B-2800 Mechelen
+32 15 69 06 25

Customer care for medical distributors

Your customer, our care

With a company slogan like Your Customer, Our Care, you immediately know that we consider customer care an important part of every medical distributor. Customer care, or customer service, especially for medical distributors, is something special, it has to run smoothly, that extra element, the listening ear, offering quick answers and solutions, and some product knowledge is also involved.

After all, the team at Medical Logistics MedLog is the face or voice of your company, to your customers. We consider your customer to be ours.

What can you expect from our customer care for you as a medical distributor?

  • order intake and response
  • notification of any back-orders or delays
  • control of local consignments
  • FAGG approved service provider
  • stock management
  • your own login to our Warehouse Management System, so you can look over our shoulders yourself(smart medical logistics)
  • 100% tracebility
  • 24h deliveries, pre-noon deliveries and even ultra-urgent deliveries
  • invoicing of the ordered orders
  • telephone reception and standby
  • and so much more, we listen to your needs and adapt accordingly

Ask for your first appointment to review the possibilities for your situation, and together we will look at how you can regain focus on your core business, and continue to grow.